naya24 — Privacy Policy

This Privacy Policy (hereinafter referred to as "the Policy" or "this Policy") is issued by naya24 (the "Operator", "we", "us" or "our") and governs the collection, use, storage, sharing and protection of personal data belonging to users (the "User", "you" or "your") of the naya24 online gaming and sports betting platform accessible at https://naya24.cam and any associated subdomains, mobile interfaces or applications.

By registering an account, accessing the platform or otherwise providing personal information to naya24, you acknowledge that you have read this Policy in its entirety and consent to the data practices described herein. If you do not agree with any aspect of this Policy, you must not use the naya24 platform.

This Policy should be read in conjunction with our Terms and Conditions and our Responsible Gambling Policy. In the event of any conflict between this Policy and another document, this Policy governs all matters relating to personal data processing.

The following definitions apply throughout this Policy:

naya24 collects personal data from Users through multiple channels — directly during registration and account management, automatically through platform interaction, and from third-party service providers where necessary. The categories of data we collect include:

3.1 Registration and Account Data

• Full legal name, date of birth and gender;
• Email address, mobile number and residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad or Multan);
• Username and encrypted password (passwords are never stored in plain text);
• Account preferences and communication settings.

3.2 Identity Verification (KYC) Data

• Government-issued photo identity document — CNIC (Computerised National Identity Card) or passport for Pakistani users;
• Proof of residential address (utility bill, bank statement or similar, dated within the preceding three months where required);
• Selfie or liveness-check photograph taken alongside your identity document;
• Source-of-funds documentation where required by the Operator's AML procedures.

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records including amounts, dates, methods and reference numbers;
• Payment method identifiers (e.g., masked account references associated with methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or cryptocurrency wallet addresses). These references are stored for fraud prevention and AML compliance — they do not imply any endorsement or affiliation by the named providers;
• Wagering history, game session data and betting records.

3.4 Technical and Usage Data

• IP address, device type, operating system and browser version;
• Geolocation data (country or region level, derived from IP address);
• Session timestamps, pages visited, features accessed and interaction logs;
• Cookie identifiers and similar tracking data in accordance with Section 7.

3.5 Communications Data

• Records of all communications with the support team via live chat, email or any other channel;
• Complaints, feedback submissions and responsible gambling requests.

naya24 processes personal data on the basis of one or more of the following lawful grounds, consistent with applicable data protection legislation:

5.1 Account Administration. We use your registration data to create, maintain and manage your account — including authentication, account security, preference settings and support queries.

5.2 Identity Verification and Compliance. KYC data is used to verify your identity, confirm your age (to enforce the 18+ access requirement), establish your source of funds where required, and comply with Anti-Money Laundering obligations. This is a non-optional element of account usage for withdrawals and ongoing account maintenance.

5.3 Payment Processing. Financial data is used to process deposits and withdrawals securely, reconcile transaction records and investigate any payment disputes or chargebacks.

5.4 Fraud Prevention and Security. Technical and transactional data is analysed to detect and prevent fraudulent activity, account abuse, bonus misuse, money laundering, collusion and other prohibited conduct as defined in the Terms and Conditions.

5.5 Responsible Gambling Monitoring. Betting history, deposit patterns and session data may be reviewed to identify signs of problematic gambling behaviour and to facilitate the use of responsible gambling tools — including deposit limits, self-exclusion and cooling-off periods.

5.6 Marketing and Promotions. Where you have opted in to receive marketing communications, we may use your contact details and gaming preferences to send you relevant promotional information about naya24 offers, sports events (including Pakistan cricket matches, PSL fixtures, ICC tournaments and other sporting events) and platform updates. You may withdraw consent at any time.

5.7 Platform Improvement. Anonymised and aggregated usage data is used to analyse platform performance, improve user experience and make data-informed product decisions. This analysis does not identify individual users.

5.8 Legal Compliance and Dispute Resolution. Personal data may be retained and used to respond to legal requests, regulatory enquiries, court orders or formal disputes.

naya24 does not sell, rent or trade personal data to any third party for commercial purposes. We may share personal data in the following specific and limited circumstances:

6.1 Service Providers (Data Processors). We engage carefully selected third-party service providers who process data on our behalf under contractual data protection obligations. These include: identity verification (KYC) service providers; payment gateway and fraud detection providers; cloud hosting and infrastructure providers; customer support software platforms; and analytics tools operating on anonymised data.

6.2 Regulatory and Legal Authorities. We may disclose personal data to competent authorities, law enforcement agencies, courts or regulators where required by applicable law, a valid court order, or formal legal process. We will notify affected Users of such disclosures where legally permitted to do so.

6.3 Anti-Fraud and AML Networks. In certain circumstances, transaction data may be shared with industry anti-fraud bodies or financial intelligence networks as required by AML compliance obligations. Such sharing is strictly limited to what is necessary for the relevant compliance purpose.

6.4 Business Transfers. In the event of a merger, acquisition, restructuring or sale of all or part of the naya24 business, personal data may be transferred as part of that transaction. Affected Users will be notified in advance and any acquiring entity will be required to honour the terms of this Policy.

6.5 No Marketing Third-Party Sharing. Under no circumstances does naya24 share personal data with advertising networks, data brokers or third-party marketing organisations for the purpose of profiling, retargeting or direct marketing by those third parties.

7.1 What Are Cookies? Cookies are small text files that a website places on your device when you visit it. They enable the site to remember information about your visit — such as your session state and preferences — to improve your experience on subsequent visits.

7.2 Types of Cookies We Use. naya24 uses the following categories of cookies:

7.3 Managing Cookies. You can manage or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from accessing the core platform, but some features — such as saved preferences — may not function as expected. Instructions for managing cookies are available in your browser's help documentation.

7.4 No Third-Party Advertising Cookies. naya24 does not deploy third-party advertising or retargeting cookies on this platform. We do not use cross-site tracking for advertising purposes.

8.1 Retention Principle. naya24 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce our agreements.

8.2 Active Accounts. While your account remains active, we retain all account, transactional and activity data necessary to provide the Services and maintain the integrity of the platform.

8.3 Closed or Terminated Accounts. Following account closure — whether initiated by you or the Operator — personal data is retained for a period consistent with applicable AML and regulatory obligations. This typically ranges from five (5) to seven (7) years from the date of account closure, depending on the jurisdiction and applicable legislation. After this period, data is securely deleted or irreversibly anonymised.

8.4 KYC Documents. Identity verification documents are retained in accordance with AML regulatory requirements — typically five (5) to seven (7) years post-account closure. These documents are stored in access-restricted, encrypted storage environments.

8.5 Marketing Data. Where you have consented to marketing communications, your contact preferences and communication history are retained until you withdraw consent, after which they are deleted or suppressed from future communications within a reasonable processing period.

8.6 Support and Communications Records. Records of support interactions are retained for a period sufficient to resolve ongoing matters and comply with complaint-handling obligations, typically up to three (3) years from the date of the interaction.

naya24 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, destruction or accidental loss. These measures include, but are not limited to:

• TLS/SSL Encryption: All data transmitted between your browser or device and naya24's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols. You can verify this via the padlock icon in your browser's address bar.
• Password Security: User passwords are stored using industry-standard one-way hashing algorithms. Passwords are never stored in plain text and are never accessible to naya24 staff.
• Access Controls: Internal access to personal data is restricted to authorised personnel on a strict need-to-know basis, subject to regular access reviews.
• Secure Document Storage: KYC documents and other sensitive files are stored in encrypted, access-restricted repositories separate from general application data.
• Fraud Detection Systems: Automated systems monitor transactional and behavioural data in real time to detect anomalies consistent with fraudulent or prohibited activity.
• Incident Response: The Operator maintains a documented data security incident response procedure. In the event of a breach likely to affect your rights, we will notify affected Users as required by applicable law.

Your Own Security Responsibilities. You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with anyone. Always log out of your account on shared devices. If you suspect your account has been compromised, contact support immediately.

Depending on the data protection laws applicable to your situation, you may have some or all of the following rights in respect of your personal data held by naya24. To exercise any of these rights, please contact us using the details in Section 15.

naya24 will respond to all verifiable rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, with prior notification. We may request proof of identity before processing a request.

11.1 Cross-Border Processing. The naya24 platform may be operated and supported by infrastructure and service providers located in multiple jurisdictions. As a result, personal data collected from Users — including those located in Pakistan — may be transferred to, stored in and processed in countries outside of Pakistan.

11.2 Transfer Safeguards. Where personal data is transferred internationally, naya24 takes reasonable steps to ensure that such transfers are protected by appropriate safeguards consistent with applicable data protection standards. These may include contractual data processing agreements with third-party processors that impose data protection obligations equivalent to those described in this Policy.

11.3 User Awareness. By registering and using the naya24 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside of Pakistan, and you consent to such transfers where they are necessary for the delivery of the Services.

The naya24 platform is strictly for adults aged 18 years or older — or the higher minimum age required by the Operator's licensing jurisdiction. We do not knowingly collect or process personal data from individuals below the applicable minimum age.

Where the Operator becomes aware that personal data has been collected from a minor — whether through KYC verification, complaint or other means — the relevant account will be closed immediately, all data associated with the minor will be deleted in accordance with applicable law, and any funds in the account will be handled in accordance with our Terms and Conditions.

Account holders are responsible for ensuring that minors within their household do not have access to their naya24 account credentials or the platform itself.

The naya24 platform does not contain links to external third-party websites by design. However, where any such reference or link exists — for example, in support documentation or responsible gambling guidance — naya24 is not responsible for the privacy practices, content or data handling of those external sites.

This Policy applies solely to personal data processed by naya24 through the naya24 platform. If you follow a link to any third-party site, we encourage you to review that site's privacy policy before providing any personal information.

14.1 Right to Update. naya24 reserves the right to update, revise or replace this Privacy Policy at any time. Changes may be made in response to evolving legal requirements, new platform features, changes in our data processing practices or other legitimate operational reasons.

14.2 Notification of Material Changes. Where changes are material — meaning they significantly affect your rights or how your data is used — naya24 will provide notice to registered Users via email to the address on file and/or a prominent notice on the platform before the changes take effect.

14.3 Continued Use. Your continued use of the naya24 platform following the effective date of a revised Privacy Policy constitutes your acceptance of that revised Policy. If you do not agree with the changes, you must discontinue use of the platform and may request account closure in accordance with the Terms and Conditions.

14.4 Current Version. The current, in-effect version of this Privacy Policy is always available at https://naya24.cam/privacy-policy. Prior versions are superseded in their entirety upon the effective date of a new version.

If you have any questions, concerns or requests regarding this Privacy Policy or the way naya24 processes your personal data, please contact us through the following channels:

• Email: [email protected] — response target within 24 hours. This address is provided as plain text only and is not a clickable link.
• Live Chat: Available 24 hours a day, 7 days a week via the Help icon on the platform (operator-stated availability).

When submitting a data rights request, please provide sufficient information to allow us to verify your identity and locate your account. We will respond to verified requests within 30 days. For responsible gambling or self-exclusion matters, please visit our Responsible Gambling page. For general terms and account rules, please refer to our Terms and Conditions.